Effective Date: September 2, 2026
At Dayawan Bag & Luggage, we want you to have a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or replacement in accordance with this policy.
1. Eligibility for Returns
A product may be eligible for return if:
- The product is damaged or defective upon delivery.
- You received a different product from the one ordered.
- The product received is missing essential parts or accessories.
- The product meets the applicable return conditions specified on the product page.
Products must generally be unused, unwashed, unaltered, and returned with their original packaging, tags, accessories, and invoice where applicable.
2. Return Request
Customers should contact Dayawan as soon as possible after receiving the order if they wish to report an issue.
Please provide:
- Order number
- Customer name
- Contact details
- Reason for return
- Clear photographs or videos of the product and packaging, where applicable
Our team may review the request and determine whether the product qualifies for return or replacement.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please notify us promptly. We may request photographs or other information to verify the issue.
After verification, we may offer an appropriate resolution, such as replacement, return, refund, or another solution depending on the circumstances.
4. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other restrictions. Any such restrictions will be communicated on the relevant product page or at the time of purchase.
5. Product Condition
Returned products should be in the condition required under the applicable return terms. Products that show signs of use, damage caused after delivery, alteration, or missing components may not qualify for a return.
6. Refunds
Once an approved return has been received and inspected, Dayawan will process the applicable refund according to the payment method and circumstances of the order.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.
7. Exchanges & Replacements
Where applicable, Dayawan may provide a replacement for an eligible damaged, defective, or incorrect product, subject to product availability.
8. Cancellation
Order cancellation may be possible only before the order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
9. Contact Us
For return, replacement, or refund assistance:
Email: Dayawanbag@gmail.com
Phone: +91 7339828145